What is meant by Unified Access Service?  “Unified Access Services”, (i) means telecommunication service provided by means of a tel...

What is meant by Cellular Mobile Telephone Service?  “Cellular Mobile Telephone Service”,-- (i) means telecommunication service provid...

What do you mean by Cellular Mobile Telephone Service Providers?  “Cellular Mobile Telephone Service Provider” means a licensee authoriz...

What is meant by Basic Telephone Service?  “Basic Telephone Service” covers collection, carriage, transmission and delivery of voice or n...

What do you mean by Basic Telephone Service Providers?  “Basic Telephone Service Provider” means a service provider who has been granted ...

What do you mean by Basic Telephone Service Providers?  “Basic Telephone Service Provider” means a service provider who has been granted ...

What are the different types of headers?  (i) Header for promotional message XY-NZZZZZ where X stands for the code allotted to the Ac...

What is the National Numbering Plan? “National Numbering Plan” means the National Numbering Plan 2003 made by the Central Government or ...

What is meant by Area Code? “Area code” means any number earmarked or allotted to a specific short distance charging area in the Nationa...

Who is a Terminating Access Provider? “Terminating Access Provider” means the Access Provider on whose network the subscriber receiving ...

Who is an Originating Access Provider? “Originating Access Provider” means the Access Provider who has provided the telecom resources to...

What is meant by Access Providers? “Access Providers” includes the Basic Telephone Service Provider, Cellular Mobile Telephone Service P...

Can I stop Commercial calls and SMS from 9.00 PM to 9.00 AM? As per regulations, no telemarketing (Voice Call or SMS) is permitted betwe...

Can I identify the telemarketing calls even when I am not registered with NCPR? All Telemarketers have been allocated 10 digit number of...

Can I register all my family and friends? One should register his telephone numbers only for not receiving commercial communications. Al...

Do I need to take my old phone number off the list when I get a new number? No, if you don‟t want to receive commercial communication o...

How long does my phone number stay registered? Your telephone number will remain registered with NCPR unless you prefer to withdraw the ...

I have more than one personal telephone number. Do I have to register all of those numbers? Yes, if you don‟t want to receive commercial...

What if I change my mind? Can I take my number off the National Customer Call Preference Registry? Yes. Any subscriber may, at any time,...

Will I get any feedback on my complaint? Yes, you will get feedback on your complaint within 7 days of making such complaint. 

What is the procedure of making a complaint? You can make a complaint to your Access Provider, through voice call or SMS, mentioning ther...

Can I make a complaint if I get a commercial call/SMS even after registering my number in fully blocked category? Yes. In case any subsc...

I have already registered my telephone number in earlier NDNC registry. Do I need to register again? No. A subscriber who is already regi...

Can I change my preference once chosen? Yes. Any subscriber may, at any time after expiry of three months from the date of registration o...

What is the procedure for registration in NCPR? You can register your preference(s) in NCPR by dialing 1909 or by sending SMS to 1909. Fo...

What is Customer Preference Registration Facility? “Customer Preference Registration Facility” means the facility established by an Acce...

What are the different preferences available to a customer in partially blocked category? Following preferences under partially blocked c...

What is meant by ‘Partially Blocked Category? “Partially blocked” means stoppage of all commercial communications, except SMS in respect...

What is meant by ‘Fully Blocked’ Category? “Fully blocked” means stoppage of all types of commercial communication.

Who is a Telemarketer? “Telemarketer” means a person or legal entity engaged in the activity of transmission of commercial communication...

What is National Telemarketers Register? “National Telemarketers Register” means a national data base containing details of telemarketer...

What is the National Customer Preference Register (NCPR)? “National Customer Preference Register” means a national data base containing ...

What is the Provider Customer Preference Register? “Provider Customer Preference Register” means a data base maintained by an Access Pro...

Which messages are categorized as Promotional Messages? “Promotional message” means message containing promotional material or advertise...

Which messages are categorized as Transactional Messages? “Transactional message” means an SMS containing only— (i) information sent t...

What is Unsolicited Commercial Communication (UCC)? “Unsolicited Commercial Communication” means any commercial communication which a sub...

“Commercial Communication” means any message, voice or SMS, made through telecommunications service, which is transmitted for the purpose o...